Shipping policy

Shipping Policy

Last updated: July 21, 2026

Simple Biz Labels ships orders through the United States Postal Service (USPS). This policy explains our normal processing times, shipping estimates, tracking, address changes, and how we handle delayed or damaged shipments.

Order Processing

Most completed orders ship within 48 business hours after:

Payment has been received
All required order information has been provided
The final artwork proof has been approved, when applicable

The 48-hour processing period does not include weekends or federal holidays.

Custom orders, large-quantity orders, specialty materials, extensive design work, or orders requiring multiple revisions may take longer. If we expect a significant delay, we will contact you using the email address or phone number provided with your order.

Processing time refers to the time required to prepare and ship your order. It does not include the time USPS takes to deliver the package.

Shipping Rates

Shipping charges are calculated and displayed during checkout or included in your custom quote.

Shipping rates may vary based on:

Package size and weight
Shipping destination
Selected USPS service
Order quantity
Requested delivery speed

Any applicable shipping charges must be paid before the order is shipped.

Estimated Delivery Times

Delivery dates provided at checkout, in tracking information, or through customer communication are estimates and are not guaranteed unless we specifically agree to a guaranteed service in writing.

USPS delivery times begin after the package has been accepted by USPS. Delivery may be delayed because of weather, holidays, staffing issues, service disruptions, incorrect addresses, or other circumstances outside our control.

Simple Biz Labels is not responsible for carrier delays after an order has been transferred to USPS. However, we will provide reasonable assistance when a shipment appears to be significantly delayed or lost.

Tracking Information

Tracking information will be provided by email or text when available.

Tracking updates may take up to 24 hours after shipment to appear in the USPS system. In some cases, USPS may not scan a package at every stage of delivery.

Customers are responsible for monitoring tracking information and arranging for the safe receipt of their package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order. Simple Biz Labels is not responsible for packages that are delayed, returned, or delivered incorrectly because of an incomplete or incorrect address provided by the customer.

To request an address change, contact us as soon as possible at orders@simplebizlabels.com or 208-201-5260.

We cannot guarantee that an address can be changed after the order has been processed or shipped.

If a package is returned to us because of an incorrect address, missing apartment or unit number, refusal, or unsuccessful delivery attempt, the customer may be responsible for the cost of reshipping the order.

Lost or Delayed Packages

A shipment is not automatically considered lost because it arrives later than the estimated delivery date.

If tracking has not updated or your package is significantly delayed, please contact us at orders@simplebizlabels.com. We may ask you to confirm your shipping address and check with household members, neighbors, building staff, or your local post office.

When appropriate, we may open a request or claim with USPS.

Any replacement, reprint, store credit, or refund will be determined after reviewing the tracking information, delivery status, order details, and the results of any carrier investigation.

Packages Marked as Delivered

Simple Biz Labels is not responsible for packages that USPS confirms were delivered to the shipping address provided with the order but are later lost, misplaced, or stolen.

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location
Ask household members or neighbors
Check with an apartment office, front desk, or mailroom
Contact your local USPS office

Please also contact us so we can review the shipment information and determine whether additional assistance is available.

Damaged Shipments

Please inspect your order promptly after delivery.

If your stickers or labels arrive scratched, crushed, bent, wet, or otherwise unusable, contact us as soon as possible and no later than 30 days after delivery.

Email orders@simplebizlabels.com and include:

Your order number or proof of purchase
Clear photos of the damaged products
A photo showing the quantity affected
Photos of the shipping packaging
A photo of the shipping label
A brief description of the damage

Please keep the damaged products and packaging until we have completed our review.

Approved claims may be resolved with a reprint, replacement, store credit, partial refund, or full refund, depending on the circumstances and the portion of the order affected. In most cases, damaged stickers will not need to be returned.

Additional details are available in our Return and Refund Policy.

Incorrect Orders

If you receive the wrong product, size, design, or quantity because of an error by Simple Biz Labels, contact us within 30 days of delivery.

We will review the order and work with you to provide an appropriate correction. Errors visible in artwork that was approved by the customer are handled according to our Return and Refund Policy.

Local Pickup

Local pickup may be available for customers near American Fork, Utah, when offered during checkout or arranged directly with us.

Please wait until we confirm that your order is ready before arriving for pickup.

Pickup location:

Simple Biz Labels
226 S. 650 W.
American Fork, Utah 84003

Pickup orders are not considered shipped and will not include USPS tracking.

Shipping Restrictions

We currently ship using available USPS services. Certain destinations, product sizes, or package types may have limited shipping options.

The customer is responsible for any customs duties, import taxes, brokerage fees, or other charges associated with international shipments, if international shipping is offered.

We reserve the right to decline or cancel an order when we cannot reasonably ship it to the requested destination. If we cancel an order for this reason, we will refund the amount paid for the canceled portion.